Comments for Improve Customer Experience http://customer.ology.com Customer.ology.com Mon, 15 Feb 2010 14:11:21 +0000 http://wordpress.org/?v=2.9.1 hourly 1 Comment on Building a Customer-Centric Culture by Residential Garage Doors http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-324 Residential Garage Doors Mon, 15 Feb 2010 14:11:21 +0000 http://customer.ology.com/?p=181#comment-324 <strong>Residential Garage Doors...</strong> Thank you soo much for describing in such detail about Customer Service. Its refreshing to see people actually can write articles that make sense and not computer generated. The Best way to contact me is by email. I check it everyday. thanks again!... Residential Garage Doors…

Thank you soo much for describing in such detail about Customer Service. Its refreshing to see people actually can write articles that make sense and not computer generated. The Best way to contact me is by email. I check it everyday. thanks again!…

]]> Comment on The Art of Listening, for Customer Experience Improvement by Make Good Customer Experiences Easy! | Improve Customer Experience http://customer.ology.com/the-art-of-listening-for-customer-experience-improvement/comment-page-1/#comment-322 Make Good Customer Experiences Easy! | Improve Customer Experience Wed, 10 Feb 2010 21:33:55 +0000 http://customer.ology.com/?p=283#comment-322 [...] you discovered in the “anticipation” exercise, provide real-time information from the customers’ perspective. As they go through the upgrade process, is needed information at-hand? For example, include with [...] [...] you discovered in the “anticipation” exercise, provide real-time information from the customers’ perspective. As they go through the upgrade process, is needed information at-hand? For example, include with [...]

]]> Comment on Customer Service: ‘Wow’ versus ‘Ow’ by customer service experience - StartTags.com http://customer.ology.com/customer-service-wow-versus-ow/comment-page-1/#comment-321 customer service experience - StartTags.com Sat, 30 Jan 2010 06:51:54 +0000 http://customer.ology.com/?p=34#comment-321 [...] the service that can be delivered by front-line staff such as those in stores or call centers. ...Customer Service: Wow' versus Ow' | Improve Customer ExperienceCLICK HERE FOR PODCAST VERSION (3:32) What's the difference between 'wow' and 'ow' (as in 'ouch') [...] [...] the service that can be delivered by front-line staff such as those in stores or call centers. …Customer Service: Wow' versus Ow' | Improve Customer ExperienceCLICK HERE FOR PODCAST VERSION (3:32) What's the difference between 'wow' and 'ow' (as in 'ouch') [...]

]]> Comment on Customer Complaints: Sour or Sweet? by customer complaints - StartTags.com http://customer.ology.com/customer-complaints-customer-experience/comment-page-1/#comment-320 customer complaints - StartTags.com Thu, 28 Jan 2010 11:26:49 +0000 http://customer.ology.com/?p=71#comment-320 [...] But when complaints are discouraged or handled poorly, a loss of customers is certain to follow. ...Customer Complaints: Sour or Sweet? | Improve Customer ExperienceYou're only as strong as your weakest link, so those lemons complaints and low survey ratings are [...] [...] But when complaints are discouraged or handled poorly, a loss of customers is certain to follow. …Customer Complaints: Sour or Sweet? | Improve Customer ExperienceYou're only as strong as your weakest link, so those lemons complaints and low survey ratings are [...]

]]> Comment on What IS Customer Experience?! by customer experiences - StartTags.com http://customer.ology.com/what-is-customer-experience/comment-page-1/#comment-319 customer experiences - StartTags.com Tue, 26 Jan 2010 23:14:49 +0000 http://customer.ology.com/?p=145#comment-319 [...] analyze your business processes and proactively communicate with your internal suppliers. ...What IS Customer Experience?! | Improve Customer Experienceby Lynn Hunsaker, head of ClearAction (www.clearaction.biz) CLICK HERE FOR PODCAST VERSION (4:50) [...] [...] analyze your business processes and proactively communicate with your internal suppliers. …What IS Customer Experience?! | Improve Customer Experienceby Lynn Hunsaker, head of ClearAction (www.clearaction.biz) CLICK HERE FOR PODCAST VERSION (4:50) [...]

]]> Comment on Building a Customer-Centric Culture by customer facing - StartTags.com http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-318 customer facing - StartTags.com Sun, 24 Jan 2010 22:44:19 +0000 http://customer.ology.com/?p=181#comment-318 [...] all customer facing email, and actually I need a list of what all the customer facing email is. ...Building a Customer-Centric Culture | Improve Customer ExperienceCLICK HERE FOR INTERNET RADIO VERSION What Does it Mean to be Customer-centric? To have the [...] [...] all customer facing email, and actually I need a list of what all the customer facing email is. …Building a Customer-Centric Culture | Improve Customer ExperienceCLICK HERE FOR INTERNET RADIO VERSION What Does it Mean to be Customer-centric? To have the [...]

]]> Comment on Everybody Has a Customer by customer experience - StartTags.com http://customer.ology.com/everybody-has-a-customer/comment-page-1/#comment-317 customer experience - StartTags.com Sat, 23 Jan 2010 20:28:37 +0000 http://customer.ology.com/?p=95#comment-317 [...] Advertising. Point of Purchase Displays. People Search. Buy targeted consumer mailing lists now! ...Everybody Has a Customer | Improve Customer ExperienceCLICK HERE FOR PODCAST VERSION (5:07) Is there any job that doesn't have a customer? If you work [...] [...] Advertising. Point of Purchase Displays. People Search. Buy targeted consumer mailing lists now! …Everybody Has a Customer | Improve Customer ExperienceCLICK HERE FOR PODCAST VERSION (5:07) Is there any job that doesn't have a customer? If you work [...]

]]> Comment on Make Good Customer Experiences Easy! by Minnesota Wild vs St Louis Blues Live Stream NHL Hockey Preview | Minnesota Wild NHL Announcer http://customer.ology.com/make-good-customer-experiences-easy/comment-page-1/#comment-316 Minnesota Wild vs St Louis Blues Live Stream NHL Hockey Preview | Minnesota Wild NHL Announcer Fri, 15 Jan 2010 23:33:38 +0000 http://customer.ology.com/?p=361#comment-316 [...] Make Good Customer Experiences Easy! | Improve Customer Experience [...] [...] Make Good Customer Experiences Easy! | Improve Customer Experience [...]

]]> Comment on Double-Check Assumptions & Motives to Improve Customer Experience by Make Good Customer Experiences Easy! | Improve Customer Experience http://customer.ology.com/double-check-assumptions-motives-to-improve-customer-experience/comment-page-1/#comment-315 Make Good Customer Experiences Easy! | Improve Customer Experience Fri, 15 Jan 2010 15:44:21 +0000 http://customer.ology.com/?p=302#comment-315 [...] - What do they wish would be solved regarding their experience? Also, gain a clear picture of customers’ understanding of the technologies associated with the current and the new [...] [...] – What do they wish would be solved regarding their experience? Also, gain a clear picture of customers’ understanding of the technologies associated with the current and the new [...]

]]> Comment on Everybody Has a Customer by Loyalty Is Not Just For Customers | Improve Customer Experience http://customer.ology.com/everybody-has-a-customer/comment-page-1/#comment-314 Loyalty Is Not Just For Customers | Improve Customer Experience Fri, 08 Jan 2010 05:45:18 +0000 http://customer.ology.com/?p=95#comment-314 [...] customer loyalty is not limited to customer-facing employees. A company is a team. Everyone’s attitude, [...] [...] customer loyalty is not limited to customer-facing employees. A company is a team. Everyone’s attitude, [...]

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