Comments on: Building a Customer-Centric Culture http://customer.ology.com/building-a-customer-centric-culture/ Customer.ology.com Mon, 15 Feb 2010 14:11:21 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Residential Garage Doors http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-324 Residential Garage Doors Mon, 15 Feb 2010 14:11:21 +0000 http://customer.ology.com/?p=181#comment-324 <strong>Residential Garage Doors...</strong> Thank you soo much for describing in such detail about Customer Service. Its refreshing to see people actually can write articles that make sense and not computer generated. The Best way to contact me is by email. I check it everyday. thanks again!... Residential Garage Doors…

Thank you soo much for describing in such detail about Customer Service. Its refreshing to see people actually can write articles that make sense and not computer generated. The Best way to contact me is by email. I check it everyday. thanks again!…

]]> By: customer facing - StartTags.com http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-318 customer facing - StartTags.com Sun, 24 Jan 2010 22:44:19 +0000 http://customer.ology.com/?p=181#comment-318 [...] all customer facing email, and actually I need a list of what all the customer facing email is. ...Building a Customer-Centric Culture | Improve Customer ExperienceCLICK HERE FOR INTERNET RADIO VERSION What Does it Mean to be Customer-centric? To have the [...] [...] all customer facing email, and actually I need a list of what all the customer facing email is. …Building a Customer-Centric Culture | Improve Customer ExperienceCLICK HERE FOR INTERNET RADIO VERSION What Does it Mean to be Customer-centric? To have the [...]

]]> By: The Art of Listening, for Customer Experience Improvement | Improve Customer Experience http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-306 The Art of Listening, for Customer Experience Improvement | Improve Customer Experience Tue, 06 Oct 2009 01:00:10 +0000 http://customer.ology.com/?p=181#comment-306 [...] really pretty simple to be customer-focused.  Be [...] [...] really pretty simple to be customer-focused.  Be [...]

]]> By: Customer Experience Optimization » Blog Archive » Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-305 Customer Experience Optimization » Blog Archive » Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon Sun, 04 Oct 2009 01:57:50 +0000 http://customer.ology.com/?p=181#comment-305 [...] customers of those companies were asked, only a tenth of them said those companies were extremely customer-centric, but when customers of those companies were asked, only a tenth of them said those companies were [...] [...] customers of those companies were asked, only a tenth of them said those companies were extremely customer-centric, but when customers of those companies were asked, only a tenth of them said those companies were [...]

]]> By: Customer Experience Optimization » Blog Archive » Customer Retention Begins With Trust http://customer.ology.com/building-a-customer-centric-culture/comment-page-1/#comment-165 Customer Experience Optimization » Blog Archive » Customer Retention Begins With Trust Thu, 11 Jun 2009 23:46:15 +0000 http://customer.ology.com/?p=181#comment-165 [...] Customer retention may be best supported by operational integrity. After all, when you think about your personal relationships as well as your business relationships, you tend to stick with the folks that are really good at showing they sincerely care about you, and doing what they say they’re going to do. It boils down to trust. When you dig down to the reasons why people leave a brand for a competitor’s solution, it’s not so much about the competitors’ offers and brand affinity …. But the reasons people switch brands is much more about product, service and value disappointments. Companies make huge investments in communicating their value proposition. Logic says a corresponding investment – at least in energy and scrutiny – should be made in making sure their value proposition is lived up to. TRUST is the best way to retain customers. [...] [...] Customer retention may be best supported by operational integrity. After all, when you think about your personal relationships as well as your business relationships, you tend to stick with the folks that are really good at showing they sincerely care about you, and doing what they say they’re going to do. It boils down to trust. When you dig down to the reasons why people leave a brand for a competitor’s solution, it’s not so much about the competitors’ offers and brand affinity …. But the reasons people switch brands is much more about product, service and value disappointments. Companies make huge investments in communicating their value proposition. Logic says a corresponding investment – at least in energy and scrutiny – should be made in making sure their value proposition is lived up to. TRUST is the best way to retain customers. [...]

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